Privacy Policy
Last Updated: August 28, 2025
Empower Physical Therapy, Inc. (“Company,” “we,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, www.empowerphysicaltherapy.net, our blog, or our appointment scheduling system (collectively, the “Website”).
By using the Website, you consent to the terms of this Privacy Policy. If you do not agree, please do not use this Website.
1. Children’s Privacy
Our Website is not directed to children under age 13, and we do not knowingly collect information from children under 13. If we discover that we have collected such information, we will delete it promptly. Parents who believe their child has provided us information may contact us at info@empowerphysicaltherapy.net.
2. Information We Collect
Information You Provide: When you subscribe to newsletters, complete forms, schedule appointments, or contact us, we may collect your name, email address, phone number, and other information you voluntarily provide. If you schedule an appointment, we may also collect limited health information relevant to your care.
Payment Information: Payments are processed through third-party processors. We do not store or have access to full credit card data.
Automatically Collected Information: We may collect information through cookies, log files, analytics tools, and similar technologies (e.g., IP address, browser type, pages viewed, date/time stamps).
3. How We Use Information
We use your information to:
Schedule and manage appointments
Provide requested services and communications
Send newsletters or promotional information (with your consent)
Improve our Website and service offerings
Comply with legal and regulatory obligations
4. How We Share Information
We do not sell your information. We may disclose information to:
Vendors/Service Providers: IT, scheduling, hosting, and payment processors who are bound by confidentiality obligations
Healthcare Providers: Professionals involved in your treatment
Legal Authorities: When required by law, subpoena, or governmental order
Third-Party Analytics/Advertising: Such as Google Analytics, subject to their privacy practices
5. HIPAA Compliance
When you provide health information through scheduling or patient intake forms, that information may constitute “Protected Health Information” (“PHI”) under HIPAA. We maintain HIPAA-compliant practices to safeguard PHI, including Business Associate Agreements with vendors where required. PHI is used and disclosed only as permitted by HIPAA, for treatment, payment, and healthcare operations, unless you authorize additional uses.
6. California Consumer Rights
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These include the right to request access to personal information, deletion (subject to exceptions), and to opt out of certain data sharing. To exercise these rights, contact us at info@empowerphysicaltherapy.net or (858) 361-8782. Please note that PHI covered under HIPAA is exempt from CCPA.
7. Data Security
We implement reasonable technical and organizational measures to protect personal information. However, no system is entirely secure, and transmission of information via the internet is at your own risk.
8. Data Retention
We retain information as long as reasonably necessary to provide services, comply with legal obligations, and maintain business records. PHI is retained in accordance with HIPAA record-retention requirements.
9. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any revisions will be posted with a new “Last Updated” date.
11. Contact
For questions about this Privacy Policy or to exercise your rights, please contact:
Email: info@empowerphysicaltherapy.net
Phone: (858) 361-8782